Home > Customer Charter

Customer Charter

Office of Sioned Williams: Here for You

This Customer Charter sets out our commitment to provide a good service which meets customers' needs.
My office will always aim to:

provide the best possible service by being helpful, polite and honest
deal with your request the first time you contact us, and respond to your query within ten working days or as soon as we can
work as quickly as we can to resolve your case and /or help with your issue
keep you updated of progress and provide you with clear information in English or in Welsh and in accessible formats on request
treat you fairly, equally with respect and sensitivity
follow processes correctly
protect your personal information (our privacy policy tells you more)
say sorry and put it right if we make a mistake
explain things clearly if the outcome is not what you'd hoped for and tell you how to complain if you're not satisfied with how you've been treated
encourage feedback on our performance - good or bad, and use your feedback to improve how we do things